Social Media ManagementServices
Hand over the daily work of running your social accounts and keep control of the message, with a team that posts, replies and reports.
Social Media Management Services: what the work involves
Running social media well is a daily job that owners rarely have time for. Pages go quiet for weeks, comments sit unanswered, and the few posts that appear look unrelated to one another. The growth problem is credibility: prospects check your accounts before they buy or call, and an inactive or inconsistent presence suggests an inactive or inconsistent business.
DevKey acts as your in-house social team. We set up a consistent look and voice, create and schedule posts across your chosen platforms, respond to comments and messages inside agreed hours, and flag leads or complaints to your staff. Each month you receive a short report showing what was published, what people responded to and what we will adjust, with a call to walk through it.
Core features
Account audit and brand voice
A review of your profiles, bios, visuals and tone, producing a consistent identity that carries across every platform you use.
Content creation and publishing
Graphics, captions, reels and stories prepared and scheduled in line with the agreed calendar and your approval process.
Community and inbox handling
Replies to comments and messages within set hours, using approved answers for common questions and escalation for anything sensitive.
Lead and enquiry routing
Sales enquiries from social channels forwarded to your team promptly with context, so interest does not cool while waiting.
Paid boost coordination
Selective promotion of posts that are already performing, linked to your goals and tracked separately from organic results.
Monthly reporting and review
A readable summary of reach, engagement, follower quality and enquiries, followed by a short session about what to change.
What we get right before launch
Account access and ownership
Your business should own every account and ad profile, with us added as partners. We never hold the only admin login.
Response speed expectations
Customers expect fast replies, especially on messaging apps. We agree service hours and an urgent-contact path before taking over the inbox.
Public complaints and sensitive topics
Posts about politics, religion or a crisis can harm a brand quickly. We keep an approval rule and a stop-posting protocol for events that need care.
Tools and technology
- Meta Business Suite
- LinkedIn Campaign Manager
- TikTok Business Center
- Buffer
- Canva
- CapCut
- Notion
- Looker Studio
Common questions, answered
Which platforms should we be on?
Only those where your customers and partners spend time and where you can post consistently. We often recommend two or three well-run channels rather than every platform, and we expand once the basics are working.
Will you post without our approval?
That is your choice. Many clients approve a monthly calendar and let routine posts run, while sensitive or promotional content needs explicit sign-off. We agree the rule in writing and follow it.
Do you handle comments and direct messages?
Yes, within agreed hours. We use approved replies for common questions, forward sales leads to your team, and escalate complaints immediately, because slow or careless replies can undo good content.
How do we know the work is paying off?
The monthly report links activity to outcomes such as profile visits, link clicks, messages and leads where tracking allows. Follower counts are shown, but they are not treated as the main measure.
More Digital Marketing services
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A social presence that does a job for your business, not a feed that posts for the sake of posting.
Community Management Services
Real people answering your comments, messages and group posts in your voice, within hours your customers can rely on.
Content Calendar Management
Replace last-minute posting with a calendar that connects what you publish to what you sell, with approvals and deadlines your team can actually meet.
Ready to start your Social Media Management Services project?
Tell us what you need and we will come back with a clear scope, timeline and the questions worth answering before any build starts.